Privacy Policy

1Who We Are

juan357 ("the Platform," "we," "us," "our") is an online gaming platform operating under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and serving players within the Republic of the Philippines. For the purposes of the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, juan357 acts as the Personal Information Controller in respect of the personal data of its registered players and website visitors.

This Privacy Policy applies to all personal data collected through the juan357 website, mobile-optimized platform, customer support channels, and any other service operated under the juan357 brand. By registering an account or using the juan357 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2Personal Data We Collect

juan357 collects the following categories of personal data from players and platform users:

juan357 does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data, health information, or political affiliations.

3How We Collect Your Data

juan357 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the juan357 platform, including IP addresses, device identifiers, browser information, and session activity logs via cookies and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance service providers; payment data from GCash, PayMaya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) in connection with your transactions.
• PAGCOR and regulatory sources: Information shared by PAGCOR or other regulatory authorities in connection with licensing, compliance, or enforcement matters.

4Why We Use Your Personal Data

juan357 processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your juan357 player account, including authentication and password recovery.
• Age and identity verification: Confirming that you meet the minimum age requirement of 21 years as mandated by PAGCOR regulations, and verifying your identity as part of our KYC process.
• Payment processing: Facilitating deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers, and maintaining accurate transaction records.
• Regulatory compliance: Meeting our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), the Data Privacy Act (RA 10173), and other applicable Philippine laws and regulations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct.
• Responsible gaming: Monitoring gaming activity to identify potential problem gambling patterns, enforcing deposit limits and self-exclusion requests, and providing responsible gaming interventions where appropriate.
• Customer support: Responding to your inquiries, resolving disputes, and improving the quality of our support services.
• Platform improvement: Analyzing aggregated usage data to improve the juan357 platform, game library, and user experience.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may opt out at any time.

5Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), juan357 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AMLA obligations, tax reporting requirements, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming purposes, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6Data Sharing and Disclosure

juan357 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party services engaged to verify your identity and age as part of our regulatory compliance obligations.
• AML and fraud screening providers: Compliance technology providers used to screen transactions and player activity against AML and fraud risk indicators.
• Game providers: Licensed game studios and live dealer operators whose games are available on the juan357 platform, to the extent necessary to deliver gameplay and resolve disputes.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where disclosure is required by law or regulatory mandate.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors engaged by juan357 in connection with legal proceedings, regulatory matters, or corporate transactions, subject to professional confidentiality obligations.

All third-party service providers engaged by juan357 are contractually required to process personal data only for the specified purpose, maintain appropriate technical and organizational security measures, and comply with the Data Privacy Act of 2012.

7Cookies and Tracking Technologies

juan357 uses cookies and similar tracking technologies to operate the platform, enhance your experience, and gather analytics data. The following types of cookies are used:

• Essential cookies: Required for the platform to function correctly, including session management, authentication, and security features. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings, game history, and display options to personalize your experience.
• Analytics cookies: Collect aggregated, anonymized data about how players use the juan357 platform to help us improve performance and user experience.
• Marketing cookies: Used to deliver relevant promotional content to players who have opted in to marketing communications. These are only activated with your consent.

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of the juan357 platform, but may affect certain personalization features.

8Data Retention

juan357 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention guidelines:

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AMLA obligations.
• Transaction records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer support records: Support correspondence and chat transcripts are retained for two (2) years from the date of the interaction.
• Marketing data: Retained until you withdraw consent or request deletion, subject to any overriding legal retention obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with juan357's data disposal procedures.

9Data Security

juan357 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption of data in transit using industry-standard TLS/SSL protocols.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls limiting personal data access to authorized personnel on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of the juan357 platform.
• Multi-factor authentication for administrative access to systems containing personal data.
• Staff training on data privacy obligations and security best practices.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

10Your Rights as a Data Subject

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by juan357:

• Right to be informed: You have the right to be informed of how your personal data is collected, used, stored, and shared — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data juan357 holds about you, along with information about how it is being processed.
• Right to rectification: You may request correction of any inaccurate, incomplete, or outdated personal data in your juan357 account.
• Right to erasure or blocking: You may request deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, subject to juan357's legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests, subject to applicable legal grounds.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact juan357's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond to your request within fifteen (15) business days. We may require you to verify your identity before processing your request.

11Children and Minors

The juan357 platform is strictly intended for persons aged 21 years and above, in compliance with PAGCOR regulations governing online gambling in the Philippines. juan357 does not knowingly collect personal data from individuals under the age of 21.

If juan357 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the juan357 platform, please notify us immediately at [email protected].

12Cross-Border Data Transfers

In the course of operating the juan357 platform, your personal data may be transferred to and processed in countries other than the Philippines — for example, where our cloud infrastructure providers or game studios are located. Any such cross-border transfer of personal data will be conducted in accordance with the requirements of the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers.

juan357 ensures that adequate safeguards are in place for all cross-border data transfers, including contractual data processing agreements that impose data protection obligations equivalent to those required under Philippine law. We will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without implementing appropriate safeguards.

13Updates to This Privacy Policy

juan357 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date at the top of this document will be updated to reflect the date of the most recent revision.

When material changes are made to this Privacy Policy, juan357 will notify registered players via the email address on file and/or by posting a prominent notice on the platform prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Your continued use of the juan357 platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy. If you do not agree to the revised policy, you must cease using the platform and may request account closure.

14Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by juan357, please contact our Data Protection Officer through the following channel:

For questions about our Terms & Conditions, visit our Terms & Conditions page. For responsible gaming support, visit our Responsible Gaming page. For general inquiries, visit our FAQ.